"The setting is welcoming. The products are different to what you find in the shops in hospitals. But especially because of staff like Joan who was so helpful, knew the products and was patient and empathetic. She’s a keeper."
"from the time i saw your webpage, i was impressed by the range of products there are. then when i made calls to ask questions, i was always satisfied with the answers. love it that there is a full-refund return policy within 3 days. didn't think i would use it but i had to as my dad didn't like the idea of the bedrail. not the product's fault though. when i brought to shop to return, it was fuss free.
i love the show room. keep up the good work!!"
"The Golden Concepts is a user-friendly online shop with products that are suitable for elderlies. It do provide plenty of choices. The online shopping experience is good. Payment process is fast and smooth. The most attractive is the goods delivery offer, as talking about delivery to HK. Speed delivery and reliable."
"I found that there was a good range of products, the whole process of purchasing was easy, and the delivery was organised well by the store. When I called and spoke to Joan, she was very helpful and knowledgeable."
"You've got a very good range of products, very comprehensive information on your website including demo videos and useful links, and excellent service at your showroom, efficient after sales service including prompt replies to queries and provision of helpful contact numbers for handyman to help install bathroom fall prevention accessories and renovation contractor for elder friendly cabinets"
"Good service for the silver community. Very helpful and patient staff when I called, and subsequently visited the showroom to pick up stuff I wanted to buy. Also like the refund and exchange policy."
"The website provided clear info abt the products, especially dimensions. I would suggest that the option for express delivery be incorporated more clearly at checkout. I did not see the option, and had to call to ask for that. There was also no clear option to ask for handyman’s contact. Thanks"
"Staff is very friendly and supportive. When I’m reaching Golden Concepts office it’s very close to lunch time, yet staff asked me to take my time to select the product without rushing through the things"
"Customer-friendly and helpful"
"I think you have good products for the elderly and your pricing is reasonable. Also, your staffs have good knowledge about the products you sell."
"Is a one-stop shop for all the necessary items for elder care. Staff also has good product knowledge. And the shop is open on weekends."
"Service was good. I arrived during lunch time but Rachel was friendly and did not mind. She also provided good advice regarding the particular bed rails i wanted to get. Thank you for a pleasant experience."
"Price is reasonable. Staff is knowledgeable and friendly"
"Service was to my satisfaction. Joan Chin really understood my mum's situation and her needs, and helped us much as she could. Without that empathy, service would not have felt personal nor garnered gratitude from customers. This was a company recommended to me by my relatives, definitely a company I will be using from now on, now that my mum is elderly! Ms. Tan (Newton)"
"Dear Staff, The reasons for choosing a rating of 10 are as follows:
1) I am able to get most of the items that i was looking for. In fact I tried other places like Able studio at Khoo Teck Puat, Rehabmart etc but they don't have items like long handle brush, dress stick, reach stick;
2) Your staff are very helpful and courteous over the phone;
3) I have a pleasant online purchase experience:)
Thank you and keep up the good work.
Audrey Lee Hong Choo"
"Well your staff very helpful and can let me take my time to make up mind on which wheelchair to buy. Well Done"
"Good and responsive service"
"Any family that have elderly parents with them or even senior citizens themselves will find some useful stuff that will enhance their day-to-day living as well as maintain their independence to a certain degree."
"Product I need not easily available. Price is reasonable and can be assembled easily."
"Great service! And high quality products- hiking poles saved our lives on the mountain!"
"The staff very help and knowledgeable. Wide range of equipment"
"Definitely worth the recommendation... Within my budget, it's surprisingly sturdy for a compact wheelchair and most importantly, my mum is really comfortable in it even if it's for a few hours... Thank you for the wonderful thing that you girls are doing."
"Easy to order, prompt delivery & items delivered in good condition! Smooth transaction. Definitely will recommend to others! =)"
"Good variety of mobility and functional aids that I don't see elsewhere plus helpful staff like Rachel who helped demonstrate how to use the devices."
"Product competitive pricing and reliable delivery."
"There was a miscommunication in the wheelchair that i wanted to rent and the team tried their best to rectify it for me. It was a breeze dealing with the team and the product was in a fair condition. Replies to queries were also met with fast response time. Very pleased with the service."
"Excellent service, caring and attentive. Well done 👍🏻"
"Good customer service and value for money."
"Good and friendly staff that knows their stuff well..."
"Comprehensive range of products and good service."
"Practical and useful"
"Friendly staff, fast delivery."
"Item received in good condition and there is no delivery charge."
"Excellent wheelchair and also good service."
"Staff is knowledgeable, very friendly"
"The whole shopping experience was easy, and good variety"
"The website is informative & clear. The chair that I received was also of good quality & the service too was excellent."
"Quick delivery and great customer service!"
"Friendly service and able to provide useful advice."
"Joan provided a friendly and helpful buying experience and the product usefulness and build quality thus far have been more than satisfactory"
"Good customer service"
"Great service and fast delivery"
"Quality and knowledge of staff."
"The walking stick I bought is very useful"
"Friendly and attentive service; clear explanation of products use; convenient opening hours"
"You have a good range of products one needs to get for elderly care."
"Excellent team of ladies . Very helpful and caring"
"I love the showroom. Although it is small but the place feels comfortable. The sales person is very friendly and helpful. Knowledgeable with the products. Opening hours on weekends is a plus. Price is alright. One could browse through products, go home and think about it and order it online. Overall, highly recommends!"
"I called Joan who is very knowledgeable. She gives me advice which model fit my need. She clarifies my doubts. Next Rachel helps in delivery and send me video how to fix leg rest etc. Service is good. Hope the product is just as good as only used once since arrived. Hope i get staff's name correct. Thanks and appreciate."
"Great products; always a little different from general market and of good quality and function. Service is always excellent; personable, knowledgeable about products to recommend suitable ones. All in all, a good experience every time."
"Juliana is very helpful and patience. She gives us a very comfortable service that we feel no obligation to purchase and she handles the other customers well by not moving away from us, giving us continuous attention yet telling other customers to wait...we don't feel rush. Her product knowledge is also good. She is an asset to your company. Kudos to her!!!
"Staff have good products knowledgeable and service very good I think I'm serve by Joan"
"There are enough choices and the place is open on weekends."
"I like the innovative design."
"You have good knowledge, well explain on product and good service. Appreciate a lots!"
"Good service N product knowledge"
"Friendly efficient service, reasonable pricing, quick response to email enquiry."
"Service staff were friendly and very confident with their product knowledge!"
"Product excellent. Delivery speedy. Definitely will recommend yes!!!"
"Very responsive customer service even over the weekend."
"Good service and helpful staff"
"Very convenient n easy to carry, it also can take a weight of about 100kg. It also save space"
"Prices is better than other"
"Good service (from answering my calls through the delivery of item), hassle free delivery, item as per description."
"Good customer service.... Well done.... Friendly and the staff have a knowledge of the items.."
"Awesome customer service when I almost lost my way I call & reply me with clear direction despite on arrival only one Malay gal was in the office on Sunday b4 closing at 2pm. She willingly assist me with good knowledge & the wheelchair was delivered on Tuesday.. once again Thank you for the service & will recommend friends..."
"The staff is courteous and patient. They have great service attitude and professional skills. The products which I bought are of good quality. Thank you!"
"Staff were very helpful in guiding me on online purchase and was able to get the items fast."
"Easy parking and friendly service."
"You can find most medical support equipment here. The staff are friendly and helpful."
"Great products, great service."
"Convenience. One stop shopping for all needs"
"Excellent products and service. Joan was so helpful. She gave us such good advice, on things that we were not aware of. Can't be better! The handyman that you recommended was very professional. You had changed a product without any question asked. I felt that you trusted us. Full refund! Where else can one find a shop like yours?
"Great service and products."
"Both Joan n Changxi has serviced very well."
"Great choice of items and affordable price too!"
"Great service, friendly & knowledgeable staff"
"The products are useful n most importantly the staff are knowledgeable, helpful n polite. They are flexible in managing requests of customers."
"Great service. Xin Yun knows her stuff."
"Based on a visit to your showroom. You guys know your stuff, offer good advice and tips, and there's no pressure to buy or buy more than I need."
"The ladies were very helpful in recommending the different mobility aids which helped me decide what was needed."
"Friendly and approachable staff. Doubts and queries are immediately addressed. Well done!"
"Most of the things that senior citizen need is there."
"Good range of products"
"Very friendly and helpful staff."
"Friendly and helpful staff. And relatively cheaper than the other stores I knew"
"Reliability n speed"
"All ok. From ordering, through communicating to delivery. Thank you!"
"Staffs are friendly n approachable"
"Good service. Fast delivery"
"It's a very good (golden!) concept of serving a very niche market of our elderly (golden!) generation. Very timely that I got to know the Golden Concepts when my parents in law were in need of the products you offer."
"The service was attentive and helpful. It was a very pleasant shopping experience." (23 January 2018)
"Very satisfied with the product as well as the shipment process." (26 December 2017)
"Locating the office at the back of the huge warehouse building was a challenge, but at the shop itself, staff was very helpful and knowledgeable." (22 December 2017)
"Good customer service and thank you for your advice." (12 December 2017)
"It took an unexpected 3 weeks to receive my delivery which caused a lot of stress but was delayed by the Hong Kong courier, not Golden Concepts. Joan Chin was incredibly helpful and called the delivery company in Hong Kong many times on my behalf and kept me informed. I am extremely happy with my order from Golden Concepts and recommend them highly (especially Joan Chin). Thank you." (10 December 2017)
"Shopping at your website was a breeze. Shipping fee is reasonable and product arrived very fast. Liked! :)" (3 December 2017)
"Helpful and friendly staff. Thanks for serving the elderly." (28 November 2017)
"Though a small purchase of 2 grab bars, your staff attending to me was friendly and helpful. Cheers!" (15 November 2017)
"Staff are very knowledgeable about products and how they can be used to help with mobility and activities." (14 November 2017)
"Very helpful & friendly, knowledgeable..." (8 November 2017)
"Thanks so much Joan. Appreciate all the advice & help, in even getting a cab." (31 October 2017)
"It was a smooth transaction and the delivery was speedy." (30 October 2017)
"Very good service." (24 October 2017)
"Very good. Joan took excellent care of us. You have an impressive range of products." (3 October 2017)
"Thank you very much for the good service from this young gentleman who served me. He is attentive and helpful. " (3 October 2017)
"I was attended to by a very nice gentleman. He was very friendly and patient to answer our queries. Thanks for the nice shopping experience." (3 October 2017)
"Good service by Isabel. Helpful and courteous." (2 October 2017)
"Very happy, I like you service (thumbs up)" (2 October 2017)
"My first visit was to the store, where the staff was friendly and courteous/ Subsequently, I ordered a follow-up item online and received it in good order and condition. My only recommendation is for your company to carry tourist cane tips as there may be residents / visitors / customers who may require more frequent replacements and not having these available leaves them at a serious disadvantage." (27 September 2017)
"Friendly and helpful staff" (23 September 2017)
"Good prompt service. Thank you" (23 September 2017)
"Thanks for recommending Andee. Good guy.." (22 September 2017)
"Your staff was EXTREMELY patient and helpful. She is so bubbly and indeed it was a very positive experience." (20 September 2017)
"A prompt and reliable service from inquiries to delivery." (20 September 2017)
"Very good!" (20 September 2017)
"Your service staff helpful n experience with your product." (18 September 2017)
"Very very very good." (15 September 2017)
"Staff friendly and knowledgeable on products that I bought." (13 September 2017)
"I did my shopping online and found the website to be very user friendly. I also called the hotline for some information and was very happy with the professionalism of the person who answered my call. Keep up the good work." (13 September 2017)
"I want to thank the young sales girl for helping me to call a cab. And giving me her free promotional discount for the cab. Appreciated. She is able to explain the bedrail usage clearly and gave confidence to customer in its installation. I am not sure of her name..Joan???? Convey my thanks." (11 September 2017)
"Pleasant. Service with a smile." (10 September 2017)
"I fond the team generally very helpful and knowledgeable. Joan was very efficient and friendly. The whole experience was fast, efficient and I would make further purchases." (10 September 2017)
"The lady serving at the store is very gentle and kind" (4 September 2017)
"Good customer service" (27 August 2017)
"Staff who answered my call was very helpful." (23 August 2017)
"Joan was very helpful and patient for explaining to me the shower seats available. She did not hesitate to show me stocks at hand. Also, her recommendation of handyman Andee is helpful. He did the installation well and gave good advice. Thank you!" (20 August 2017)
"Was at the office/warehouse last Sunday 13rd Aug and was attended by this young Malay lady. She was very friendly and helpful. I bought a foldable wheelchair which she show me how to open and fold the chair etc. Admired her patient when she was attending to the first customer before me. Please send my appreciate to her. Good staff." (17 August 2017)
"Delivery person was really helpful and even waited for me" (4 August 2017)
"Staff is well trained and enthusiastic. Pleasant experience" (2 August 2017)
"The sales staff is very helpful & knowledgeable about the product that she is selling." (26 July 2017)
"Joan was friendly n helpful in demonstrating the Solax Mobie scooter to my parents. She also confirmed the delivery timing with us one day before." (26 July 2017)
"The staffs are very friendly and explain well on the product." (26 July 2017)
"Love u doing ur part on saving d environment n go paperless on ur invoice n DOs. Cheers..." (26 July 2017)
"TGC offers a wide range of products at affordable prices. The staff are also very friendly and possess good product knowledge :)" (23 July 2017)
"Joan really went out of her way to assist me and to make sure I was happy with the product I purchased. I will shop here in the future. Good product knowledge and quick responses to my questions online." (22 July 2017)
"It was a pleasant experience shopping at your shop. The sales representative that served my mother in law was super patient and nice. Will definitely recommend your stall to friends n family." (22 July 2017)
"Friendly and helpful service" (7 July 2017)
"Easy to go to. Seller assisted my queries well" (7 July 2017)
"Delivery time, packaging were of good standard. Communication about purchase details via e-mail were of industry standards..." (6 July 2017)
"Joan was most helpful. She was very courteous and also knowledgeable about the Travelite Wheelchair in a bag. An asset to your organisation." (3 July 2017)
"Thank you for providing the excellent service. Appreciate the service provided by the staff. Will definitely recommend it to anyone whom I know that need these product." (27 June 2017)
"Good product and reasonably priced" (24 June 2017)
"You have a great team that knows exactly what they are doing. It was a pleasure sitting at 1 of the toileting sample at your showroom listening to your staff explaining the wheelchair function I was buying. Sorry forgotten to ask her name. GOOD JOB!!!!!" (22 June 2017)
"Glad my husband and I took the trip down to the shop to see and try out the pushchair. We were greeted and assisted by smiling Amanda who was very helpful." (21 June 2017)
"Very friendly and helpful service. Thanks" (20 June 2017)
"Fast response online chat." (20 June 2017)
"Staff who answered my call was friendly and helpful. Happy with the purchase. Overall satisfied with the service rendered." (19 June 2017)
"I have bought several items from this outlet. I was surprised that the staff there were different each time I was at that place. I was therefore apprehensive as to service quality. Surprisingly, all were well-trained, had product knowledge. I like their electronic receipts too. Just a warning, only cash or nets payment accepted." (19 June 2017)
"Pleasure to 'internet chat' with Amanda on enquiry on Thursday and to complete my purchase on Saturday. Keep up the good service, thanks" (17 June 2017)
"Friendly & efficient." (13 June 2017)
"Super friendly, helpful and kind. Thanks so much!" (12 June 2017)
"Service good." (10 June 2017)
"It was my first order, fast delivery and happy to stumble into this online shop!" (7 June 2017)
"I have bought quite a number of times and found the service was satisfactory. Fast response and consideration to accommodate customer need. Keep it up." (7 June 2017)
"Many thanks, Vanessa for your patience in the chairs demo.." (6 June 2017)
"Easy to order online and delivery was fast. The handyman (Andee) recommended by you was also very prompt and helpful in installing the grab bars." (6 June 2017)
"The sales staff was very pleasant & knowledgeable. Dorothy, if I remember correctly. She allowed me to film her opening & closing the push chair because I could not remember all the steps." (6 June 2017)
"The salesperson attending to me was polite, knowledgable and patient. Keep up the good work." (5 June 2017)
"The staff who helped us was very knowledgeable, and also took pains to demonstrate and show us options. She was very helpful in showing us how to use the equipment and this led us to buy it." (5 June 2017)
"Thank you very much for your thoughtful arrangement and left a caring note. Your handyman Andee has delivered a very professional and friendly service. It is indeed a good experience shopping with GOLDEN CONCEPTS. Thank you and take care." (3 June 2017)
"Buying from The Golden Concepts is always an enjoyable experience. Keep it up! :)" (3 June 2017)
"I have a good impression of the young lady who attended to me while I was at your shop. She took the initiative to get a chair for me to sit down & a place to put down my things too!!" (2 June 2017)
"The lady on the phone was helpful, giving me the details I needed to know about a product. She directed me to the website to place my order, and assured me she would help me get my order to me by the next day. I was nicely surprised when your courier contacted me to ask if he could deliver that very evening. Excellent service!" (29 May 2017)
"Very thoughtful items, great for my elderly parents." (24 May 2017)
"I am very pleased with the service rendered by Juliana who is very knowledgeable and helpful." (13 May 2017)
"Very helpful 2 young ladies...keep it up. Ended buying although I thought I would think about it." (12 May 2017)
"I have received the items today. Travelite wheelchair is very good! The cane is also beautiful. Very happy with the purchase. I will recommend my friends and relatives to purchase from the golden concepts ^_^ !" (10 May 2017)
"Great service!" (7 May 2017)
"Very warm helpful staff who did a demo to the wheelchair purchased. Hope that the chair purchased will serve us well. Will come by again when we need other things. ? " (3 May 2017)
"Just received my items today. Very pleased with the items and I'm super thankful to all the staff who patiently assisted me with my online purchase. Thank you to one and all. Keep it up!" (26 April 2017)
"Very satisfying experience." (24 April 2017)
"Dear Golden Concepts, a very positive experience and a great help/assistance...will come again if needed." (23 April 2017)
"Very satisfying service with good knowledge of products." (23 April 2017)
"Dear Vanessa, Dear Joan, I am a newcomer to your store. I searched online for grab bars last Thursday. My husband is in hospital and he was going to be discharged in the weekend. He would need them to avoid another fall.
On Friday morning, I received an email response to my message from Joan. She arranged for Andy to do a site evaluation. Andy promptly came yesterday morning, identified the items that I would need and promised to install them today.
I went on line to purchase the items, but there was no delivery available on Saturday. I was at hospital and could not collect myself. Joan arranged for the items to be sent to my home by Grab, and Andy is installing them now, in time for my husband's discharge.
Joan dealt with the matter with much personal interest. She offered an out-of-the-box solution to the delivery issue. I am truly grateful for her initiative. I would like you to know that you have an excellent employee in Joan.
Thank you, Joan, from the bottom of my heart for helping me out yesterday. Best wishes." (23 April 2017)
"Thanks, appreciated your colleague waited for me and my husband after your work hours as I will be travelling in mid-may, any problem will contact your office, thanks again." (23 April 2017)
"Thank you very much. Deeply appreciate the very good service by your staff. All the best!" (15 April 2017)
"Very good service from showroom staff and installation contractor." (14 April 2017)
"Fast delivery.. Thanks a lot" (12 April 2017)
"Very helpful and friendly staff" (9 April 2017)
"Exceptional service" (8 April 2017)
"Exceptional service from the sales person. Thank you." (7 April 2017)
"Good morning, the booking online was simple and the follow up by staff member Joan Chin was excellent." (3 April 2017)
"Joan was very helpful and efficient. She interacted well with my parents. My mother is very pleased with her purchase." (1 April 2017)
"Thank you. Your staff was knowledgable and helpful." (21 March 2017)
"Easy as abc.." (15 March 2017)
"We were really surprised with the service we received. We were attended to by a young lady who was ever so kind and understanding not pushing us into anything and let us ask as many questions as we wanted." (13 March 2017)
"Very efficient and friendly :) Provide very good advice too!" (13 March 2017)
"Joan was extremely helpful and I will recommend your products to anyone that requires them." (12 March 2017)
"Friendly staff, very happy customer" (12 March 2017)
"Vanessa was very helpful and willing to understand my need." (12 March 2017)
"Good customer service thank you." (4 March 2017)
"Friendly and efficient service, with wide range of products at affordable price. Thank you!" (3 March 2017)
"Great help." (1 March 2017)
"Patrick was very helpful. He explained the differences in the various models and helped me in my decision to buy. Thank you." (27 February 2017)
"Good & friendly service. Very helpful in giving more details." (27 February 2017)
"Your service has always been great! Well done!" (17 February 2017)
"Very knowledgeable employee." (17 February 2017)
"Joan has been very helpful and nice. She assisted me by calling me to inform me when the stock of the item I am interested in was low. She even waited and allowed me to get the item after the closing hours. Great service as she went the extra mile!" (15 February 2017)
"Very friendly service." (12 February 2017)
"I wanted the adjustable bed rail for my mum who fell from her bed in her sleep. When I called to ask if the bed rail was still in stock before I go down to your office, your staff was very assuring and suggested that it is better that she showed me the product and how to use it first. Didn't get the names of the 2 ladies who serve me at the office but their product knowledge was excellent and after their demonstration I was convinced that my mum needed it. Now my mum tells me that she sleeps well every night with no fear of falling again. Thanks for the great service." (9 February 2017)
"Personnel very cheerful and prompt in any queries" (9 February 2017)
"Excellent service by Joan! Attentive and recommendations were based on my needs and wasn't pushy." (6 February 2017)
"It was a pleasant experience. Vanessa has good product knowledge and is very friendly." (2 February 2017)
"Very helpful staff." (30 January 2017)
"Good service. Thank you." (30 January 2017)
"Amelia is very helpful, friendly, and informative. So is Joan, from my previous purchase of wheelchair on Sunday noon." (26 January 2017)
"I am super glad that The Golden Concepts do provide all sort of special needs item for our loved ones. Keep it up...much appreciated :)" (24 January 2017)
"Good service, prompt and fast replies. Refreshing to see younger generation working. Greatly recommended. Tks." (24 January 2017)
"Service staff was very patient and helpful. Answered all my questions. Very prompt delivery. Thanks." (24 January 2017)
"Excellent service I received from the SA on 15 Jan 2017 noon" (16 January 2017)
"Good service" (11 January 2017)
"Great service and recommendations. Happy with purchase!" (8 January 2017)
"Good product. Excellent Service. Reasonable price." (7 January 2017)
"Staff was friendly and nice." (7 January 2017)
"My dad is happily using the EZ Fold-N- Go Walker. I would also like to thank Joan for her prompt replies. The only downside is the showroom is quite out-of-the-way. Overall, it is a good experience. Keep up the good work!" (4 January 2017)
"The service received by both you and your staff, Joan was impressive. Delivery was done seamlessly, even though I have requested for delivery on the same day, Joan has make it possible without any questions asked. Please keep up the good work and service! I would definitely recommend The Golden Concepts to my friends! Thank you for making it possible!" (3 January 2017)
"I used the online help and the staff was very efficient and helpful. Got my queries addressed." (3 January 2017)
"Very nice shopping experience because we were entertained by a very present and polite staff! Thank you and we appreciated your good job!" (31 December 2016)
"Very helpful staff! Product works wonderfully. Thank you :-)" (25 December 2016)
"Great experience. Joan was patient and helpful to show us product samples. :)" (22 December 2016)
"The sales personnel Joan was very friendly and helpful. Thank you!" (20 December 2016)
"Great service and knowledgeable staff. Definitely be back again!" (19 December 2016)
"Quick delivery and products are useful. Thank you." (15 December 2016)
"Hi there, its been great shopping at your store. The suction bar is holding strong, hasn't dropped or anything. So all good so far. Great in-store experience as well with your very helpful and knowledgeable staff. Delivery was super quick. Thanks all around for a great experience. -Rajiv" (9 December 2016)
"Hi Vanessa, your staff are very friendly and helpful. It was a joyful experience. Kind regards, William" (6 December 2016)
"WELL DONE" (3 December 2016)
"I made a last minute purchase of a wheelchair the day before my discharge and the staff ensured that it was delivered to my house on the same day." (2 December 2016)
"It was great to do business with you! You are both indeed very helpful, friendly and fast." (29 November 2016)
"Great online shopping experience!" (27 November 2016)
"Yun Ru is very helpful. She explained and demonstrated well on the equipment we bought. Thank you." (27 November 2016)
"The staff always very friendly." (25 November 2016)
"We are glad to have receive the item we ordered very quickly. The service rendered by Ms Tan was very efficient n prompt. She assist in getting the appropriate ramp that we require for the usage of our family member." (21 November 2016)
"Staff is very friendly and helpful" (19 November 2016)
"Great staff and all beautiful ladies and friendly!!! Met my needs. Thanks " (16 November 2016)
"Very helpful staff. Thank you." (14 November 2016)
"Friendly and informative employee that help us to decide on the choice of product. Keep it going!" (12 November 2016)
"Staff very knowledgeable and helpful" (11 November 2016)
"Good service, friendly staff, excellent quality of goods.. appreciate it" (8 November 2016)
"Very friendly and helpful service. Keep it up. Thank you Joan and also the other intern (sorry I forgot your name)" (4 November 2016)
"Friendly customer services appreciate granted extend services even we visited after office hours. Thanks all of you." (29 October 2016)
"Appreciated the helpfulness of Joan in giving me directions to your office and serving me with patience. Thank you." (29 October 2016)
"Awesome services!" (27 October 2016)
"The staff is very helpful and provide great service! Thanks for all your help!" (26 October 2016)
"Attention and responsiveness on online chat and email is much appreciated. Thank you." (25 October 2016)
"I ordered replacement wheels for my mum's push chair. Amelia was very helpful and prompt with reply. I am very pleased she did not try to get me to buy a whole new push chair. " (22 October 2016)
"THANKS! AAA" (21 October 2016)
"NICE!!! SPLENDID!!" (9 October 2016)
"Excellent experience!" (5 October 2016)
"Received with excellent condition. Really satisfied." (3 October 2016)
"Liked it, will recommend to friends!" (1 October 2016)
"Amelia was very helpful and gave knowledgeable advice for the range of walking canes" (29 September 2016)
"A great n helpful staff, able to answer our queries, thanks!!" (28 September 2016)
"A good shopping experience and with online chat, which is helpful. Definitely will shop again here." (19 September 2016)
"So WONDERFUL!!!! From Start till End, Thank you for being around! and even Andee the Handyman is such a joy to my parents! :)" (19 September 2016)
"The girls knew their stuff despite looking so young and was enthusiastic and patient." (14 September 2016)
"A enjoyable n helpful experience. Very courteous staff.. thanks!!" (12 September 2016)
"Sale assistant was very patient, helpful, supportive and resourceful. My mother had a positive experience choosing her walking aid and her morale was lifted as she could walk much confidently now. Thank you!" (10 September 2016)
"Staff was very helpful" (5 September 2016)
"Please allow me to compliment you on the efficiency of your company, especially the great service and positive attitude of your staff, Ms Amelia . This is based on my experience today with my first order. Keep it up." (5 September 2016)
"Great service, great products." (5 September 2016)
"Quick, easy, and helpful staff." (5 September 2016)
"I was very, very impressed at how fast the products I ordered were delivered to me. So far the products are also very good. Thank you so much." (4 September 2016)
"Excellent service and quality of products." (4 September 2016)
"Good experience when I visited your store at Ubi. The young man did a fact based introduction. The online store is easy to use. Delivery is as promised. The products are solid. Good experience overall. Thanks!" (4 September 2016)
"Amelia is great and everything is arranged beautifully without a hitch even when my order is urgent. A great team and I hope you all keep it up." (4 September 2016)
"Sales staff, Zhi Chuen was very helpful and gave us a good buying experience!" (30 August 2016)
"Excellent service provided by your staff & well informed on the product." (29 August 2016)
"Staff is friendly and do not hesitate to help in query and suggestion." (28 August 2016)
"Easy and straightforward." (22 August 2016)
"These guys are so friendly and professional. I'm very happy with my product too! :)" (19 August 2016)
"Staff gave informative opinion on cane. Excellent." (12 August 2016)
"Amelia is very helpful and knowledgeable with regards to my query on mobility aids. She indeed helped me to decide what product is suitable for my elderly mother. Thank you, Amelia :)" (8 August 2016)
"Efficient and polite service." (8 August 2016)
"I'm extremely satisfied with your product and service." (3 August 2016)
"Friendly staff. Good refund policy help good assurance of buying the right stuff. Will certainly come back for purchase other items. And recommend to friends." (29 July 2016)
"Good service!" (26 July 2016)
"It was prompt and the delivery was fast. Very personal and friendly service." (20 July 2016)
"The service was pleasant and staff was helpful to give advice." (15 July 2016)
"Yes, fab service!" (11 July 2016)
"The delivery was as planned and issues related to it was communicated via phone. I appreciate that." (10 July 2016)
"Fast response to my request. They are very nice to deliver on the same day. The hot pad works very well. Thank you. :)" (9 July 2016)
"Very fast delivery!" (17 June 2016)
"Staff was friendly and helpful.. Cheers!" (15 June 2016)
"Very prompt delivery. The cane is lovely." (30 May 2016)
"Always like the cool ergonomic stuff. Thanks" (24 May 2016)
"Very responsive!" (19 May 2016)
"Great service and very quick to provide me with feedback and help. Great experience. Thank you" (12 May 2016)
"Customer service is excellent. Delivery in just a day. Highly recommended" (8 May 2016)
"Easy to use website and prompt delivery" (5 May 2016)
"I find the staffs really knowledgeable and helpful when answering questions about the product I'm interested in. It was a very smooth transaction and I would highly recommend the company to friends and family. Kudos for the great customer service and best of luck! Thank you!" (23 April 2016)
"The staff at the showroom in singapore was extremely knowledgable, helpful and delightful to deal with.." (18 April 2016)
"Super fast response. " (13 April 2016)
"Great business concept, ladies, and a pleasure shopping with you. All the best! -Jean" (7 April 2016)
"Hi there, My name is Nora. I had bought a Travelite pushchair from you last year. The pushchair has been very useful. Now even my sister brought it with her for holidays. Yesterday I bought a EZ Fold-N-Go Walker from you. I can rate it for all stars. It solved my many years problem of going to work. I really felt the comfort when I can balance my legs with less stress, taking the bus, up and down the building staircases. Thank you very much for the good service too." (2 Mar 2016)
"Prompt response and even recommended the one that most suitable for me. Item delivered super fast and happy with the item I purchased. Thank you."
"Customer service is excellent. Delivery in just a day. Highly recommended"
"Giving very good advice with the products. Good customer service. I will recommend to friends. Thank you"
"Nice and pleasant staff answering my call. Rectify shipping charges quickly. Fast delivery."
"Easy to use website and prompt delivery."
"It has been a real pleasure dealing with The Golden Concepts. Very responsive, polite and professional, I made my purchase, paid and received my purchase all within 2 hours when I communicated it was urgent. Amelia was a real angel, very helpful and efficient. Thanks everyone at The Golden Concepts. I highly recommend The Golden Concepts. Very happy client."
"The online purchase was very easy and the staff was very courteous and helpful."
"Kudos to this company for providing an excellent service and an extremely fast delivery time. I placed and paid my order around 11am and before 7pm the Metro Stander Walker was delivered right in front of my main door, the very same day. Thank you so much, the product is also helping me walk with some improvement."
"My mum likes the shower seat. It has given her lots of convenience n flexibility."
"Thanks to Chang Xi for going the extra mile - appreciate that very much!"
"Quick ordering platform."
"Hi guys, I rarely write in to people offering a testimonial but I feel like I have to in this case. I tore a muscle in my right calf on Monday, during a lunch time martial arts class. Went to see a GP right after and while waiting there, ordered the Omhu sports cane online. I got a quick confirmation by email and I replied asking if delivery could be rushed given my situation. Your customer service agent, Vanessa, was amazing. She arranged for a courier to bring me the cane that day. And the whole time she was warm, happy, polite, and gracious. Amazing service. I would definitely recommend your business to anyone and everyone I know based on Vanessa's actions and her very positive attitude. Huge thanks to you and your team. And extra special thanks to Vanessa. You must have a great corporate culture in place in order to have staff that are so wonderful with your customers. Thanks again!"
Based on our TGC Customer Survey conducted in February 2015, these are some of the responses we have collected
About Our Service
"Good service, Thank you."
"The overall service is good and response time is pretty quick"
"Convenient to buy online."
"Extra help with customizing the walking stick to the right height, website was clear and easy to browse, people who know their products well and are passionate."
"Staff are helpful and friendly. Allow to try out product and also change due to product not suitable for user."
About Our Product Selection
"If there is a need for quality products at reasonable prices."
"The products are beneficial to me."
"Some products cannot be found elsewhere."
"The wide range of products available."