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FAQs

Installation of Grab Bars, Wall-Mounted Shower Seats

We do not provide installation services. However, we can recommend an experienced handyman to perform the installation of grab bars. Installation rates are $35 (standard grab bars), $45 (non-standard e.g. folding grab bars, wall-mounted shower seats) for the first fixture. Subsequent fixtures will cost $10 (standard) and $15 (non-standard) each.

Simply add a note to your order and we will send you his contact details.

 

Payment 

How do I make payment for my online purchase?

We accept payment via debit/credit cards, GooglePay, ApplePay.

Do I need to have a PayPal account?

Don't worry, you don't need a PayPal account for online purchases. All you need is a debit or credit card. We have recently integrated Shopify payments, which means you can simply check-out using your cards, all in the same page.

I can't seem to place my order online. Is there any other way to place my order?

Should you encounter any difficulty ordering online, you may send an email to contact@thegoldenconcepts.com or call +65-8657-1657 and our friendly support team will help you out.

Can I make payment via bank transfer?

Yes, you can. Please email us at contact@thegoldenconcepts.com and we will provide you with the necessary bank details to make a bank transfer.

What payment methods are accepted for my purchases at the physical showroom?

We accept cash or NETS.

 

Products

Is there any physical outlet that I can view the products and make a purchase?

We have a showroom that you can visit. We are located at 3 Ubi Ave 3, Crocodile House #05-02B (Rear Lobby), Singapore 408857. We accept payment by cash or NETS. Alternatively, you can place an order online and opt for self-collection.

I'm not sure which bed rail is suitable for my elderly parent. 

Read the relevant blog entry here. You may also choose to send us a picture of the bed (email it to contact@thegoldenconcepts.com) so we can advise you on the suitable options. 

Is there a warranty on the products?

All our products come with a 1-year warranty of manufacturer’s defect unless otherwise stated. Do keep a copy of the receipt and inform us of any warranty issues via email to shop@thegoldenconcepts.com, or you can call us at +65-8657-1657.

Can I get a refund or exchange?

Customer satisfaction is our highest priority. Should any item be defective, we'll be happy to exchange it. Just drop us an email at shop@thegoldenconcepts.com or call us at +65-8657-1657 and we'll confirm the exchange details. 

We will only accept refunds/exchanges provided they meet the following guidelines:

  • For refunds: Purchases made within 3 days
  • For exchanges: Purchases made within 7 days
  • Proof of purchase: Original invoice/receipt
  • Items must be in original packaging and unused 

 

Should you have any questions regarding delivery, please refer to our Delivery FAQs.

Still can't find what you're looking for? Please give us a ring at +65-8657-1657.