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FAQ

Payment 

How do I make payment for my online purchase?

We accept payment via PayPal and debit/credit cards.

Do I need to have a PayPal account?

Don't worry, you don't need a PayPal account for online purchases. Just select "Don't have a Paypal account?" at the order summary page and you can sign in as a Paypal guest and pay with your debit/credit card.

I can't seem to place my order online. Is there any other way to place my order?

Should you encounter any difficulty ordering online, you may send an email to shop@thegoldenconcepts.com or call +65-8657-1657 and our friendly sales staff will help you out.

Can I make payment via bank transfer?

Yes you can. Please email us at shop@thegoldenconcepts.com and we will provide you with the necessary bank details to make a bank transfer.

What payment methods are accepted for my purchases at the physical showroom?

We accept cash or NETS. Do drop us a call at +65-8657-1657 or email us at shop@thegoldenconcepts.com to make an appointment before you visit.

 

Products

Is there somewhere I can go to view the product before purchasing?

Yes, feel free to contact us at shop@thegoldenconcepts.com or call +65-8657-1657 to arrange an appointment at our office showroom. 

Is there any physical outlet that I can purchase directly from?

You can choose to purchase items directly at our office showroom. Contact us at shop@thegoldenconcepts.com or call +65-8657-1657 to arrange an appointment.

I'm not sure which bed rail is suitable for my elderly parent. 

Read the relevant blog entry here. You may also choose to send us a picture of the bed (email it to shop@thegoldenconcepts.com) so we can advise you on the suitable options. 

How do I choose among the different adult incontinence products available?

Read the relevant blog entry here. You can also give us a call at +65-8657-1657 should you have any other enquiries.

Do you provide installation services for grab bars?

We can recommend an experienced handyman to perform the installation of grab bars. Installation rates are $35 (standard grab bars), $45 (non-standard e.g. folding grab bars, wall-mounted shower seats) for the first fixture. Subsequent fixtures will cost $10 (standard) and $15 (non-standard) each.

 

If you have any questions regarding delivery, please refer to our Delivery FAQs.

Still can't find what you're looking for? Please give us a ring at +65-8657-1657.