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Terms and Conditions

Refund & Exchange

Customer satisfaction is our highest priority. Should any item be defective, we'll be happy to exchange it. Just drop us an email at or call or WhatsApp us at +65-8657-1657 and we'll confirm the exchange details. 

We will only accept refunds/exchanges provided they meet the following guidelines:

  • For refunds: Purchases made within 3 days
  • For exchanges: Purchases made within 7 days
  • Proof of purchase: Original invoice/receipt
  • Items must be in original packaging and unused
  • We do not accept refunds/exchanges for hygienic or disposable products (e.g. incontinence products, creams, gels, etc.)



All our products come with 1 year warranty of manufacturer's defect unless otherwise stated. Do keep a copy of the receipt and inform us of any warranty issues via email to, or you can call or WhatsApp us at +65-8657-1657.



At The Golden Concepts, we respect your privacy and we are committed to protecting it. The information that you have provided is used to create a great shopping experience for you. We will not sell or disclose your information to any unaffiliated third parties unless required by law.


Rental T&Cs

Please review our rental Terms & Conditions here.