Terms and Conditions

Return Policy

Return Eligibility

We will only accept refunds/exchanges that meet the following conditions:

• For refunds: Purchases made within 3 days
• For exchanges: Purchases made within 7 days, and limited to 1 time
• Proof of purchase: Original invoice/receipt
• Items must be in original packaging and unused, in brand new condition
• Items must be returned to us at our office location

We reserve the right to reject any returns if an item does not meet all of the above conditions and if it is no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

Refund Amount

Please note that all refunds will be subject to a 5% processing fee. Delivery costs are non-refundable if the item has already been shipped out. 

Items for refunds/exchanges must be returned to our showroom. Should you require an item to be picked up, a transportation fee of $20 applies. For larger items such as Geriatric Chairs, a fee of $60 applies.

Non-returnable and Non-exchangeable Products

We do not accept refunds or exchanges for commodes, incontinence products, creams and gels and other hygiene-related products.

 

Warranty

All our products come with 1 year warranty of manufacturer's defect unless otherwise stated. Do keep a copy of the receipt and inform us of any warranty issues via email to contact@thegoldenconcepts.com, or you can call or WhatsApp us at +65-8657-1657.

Warranty for Manual Wheelchairs, Pushchairs, Rollators, and Walkers
(1) Standard warranty provided for manual wheelchairs, pushchairs, rollators and walkers is 1 year carry-in for the metal frame only. Any other component is considered wear-and-tear and is not covered under warranty.

(2) Wear-and-tear components which are not covered under warranty include:

• Seat upholstery and cushions
• Armpads
• Armrest locking knobs
• Tyres
• Paintwork
• Rust on metal parts
• Carry Bags or Shopper Bags
• Pocket Organisers
• Seat or backrest padding
• Brakes and brake parts
• Any other component not stated in point (1) above

If a product has been repaired or replaced under warranty, only the remaining unused portion of the original product's warranty shall apply.

Warranty will be voided if;

• The product has been modified without prior approval from The Golden Concepts
• Breakdown is due to accident, wear & tear or improper use of the equipment

The Terms and Conditions stated here supersede any warranty term stated by the original manufacturer of the product.

 

Privacy

At The Golden Concepts, we respect your privacy and we are committed to protecting it. The information that you have provided is used to create a great shopping experience for you. We will not sell or disclose your information to any unaffiliated third parties unless required by law.

 

Rental T&Cs

Please review our rental Terms & Conditions here.