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Exchange
Within 7 days from the date of purchase, products can be exchanged provided they are in brand new, unused and in its original packaging. Products can only be exchanged for items of equal or higher value. For a product to be eligible for exchange, the buyer must provide proof of purchase with the original invoice/receipt. We reserve the right to reject any returns if an item does not meet all of the above conditions. Do note that exchanges are limited to one time only.
For customers who require the exchange of the item to be carried out at their location, a $50 two-way transportation fee will apply. Extra charges may apply to bulky products.
Non-exchangeable Products
We do not accept refunds or exchanges for Nursing and Homecare Beds, Commodes, Incontinence products, Creams and Gels and other hygiene-related products.
Refund
All purchases will be deemed final, with the buyer considered to have read the Terms and Conditions and agreeing fully with it. No refund will be given.
Any refund requests will be considered on a case-by-case basis. In the exceptional event that such a request is allowed, the refund will be subject to a minimum processing fee of 5%, in the original mode of payment. Delivery costs are non-refundable.
Get in touch with us
To check your eligibility for an exchange, you can reach us at contact@thegoldenconcepts.com or call us at +65-8657-1657.
All our products come with 1 year warranty of manufacturer's defect unless otherwise stated. Do keep a copy of the receipt and inform us of any warranty issues via email to contact@thegoldenconcepts.com, or you can call or WhatsApp us at +65-8657-1657.
Warranty for Manual Wheelchairs, Pushchairs, Rollators, and Walkers
(1) Standard warranty provided for manual wheelchairs, pushchairs, rollators and walkers is 1 year carry-in for the metal frame only. Any other component is considered wear-and-tear and is not covered under warranty.
(2) Wear-and-tear components which are not covered under warranty include:
If a product has been repaired or replaced under warranty, only the remaining unused portion of the original product's warranty shall apply.
Warranty will be voided if;
The Terms and Conditions stated here supersede any warranty term stated by the original manufacturer of the product.
Please review our rental Terms & Conditions here.
At The Golden Concepts, we respect your privacy and we are committed to protecting it. The information that you have provided is used to create a great shopping experience for you. We will not sell or disclose your information to any unaffiliated third parties unless required by law.
