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Delivery FAQs

Do you ship internationally and how much will it cost?

We are a Singapore-based company that offers international shipping. To check the cost of shipping to your location, simply enter your address at the check-out page and you will be provided with shipping options instantly.

Which shipping option should I choose?

You will be presented shipping options based on quickest delivery time and most value-for-money. Please note that some shipping options (e.g. DHL E-Commerce Packet Plus, TNT for remote areas, etc.) may provide limited tracking for your parcel as they rely on postal services for last mile deliveries. If you have any questions regarding which shipping option to choose, please chat with us or call us and we will try our best to assist you.

How long will it take for my parcel to arrive?

After you enter your address at the check-out page, you will be provided with shipping options with different delivery times. We typically fulfil your order within 1 working day of it being placed, so do take that into consideration when estimating the arrival date.

What is a working day?

This refers to a business day between Monday to Friday. Weekends and public holidays are not included.

How do I track my order?

If you've chosen a shipping option on the check-out page, you will receive a tracking ID via email once your order has been fulfilled (typically within 1 working day of your order being placed). If you qualify for free shipping, you will not receive a tracking ID but will receive your items within 1-3 working days.
How do I qualify for free shipping?

Free shipping is applicable for deliveries within Singapore for orders above S$300.

Is there anywhere in Singapore that you don't deliver to?

Due to certain limitations by certain organisations, we do not deliver to restricted zones such as army bases, shipyards, and offshore islands.

How do I change my shipping address/contact details after my order has been placed?

Please drop us an email at shop@thegoldenconcepts.com, chat with us or call +65-8657-1657 as soon as you can to inform us of the changes you would like to make. As we work with third party fulfilment services, an additional fee may be incurred to change the shipping address if the order is already on its way.
I need an item urgently. What can I do?

If you have already placed an order for your items, please chat with us or call us to inform us of the situation and we will try to work something out for you. Please note that once your item has been shipped, we will not be able to change the shipping method.

Alternatively, you can visit us to purchase an item from our showroom. To make an appointment, please call us at +65-8657-1657.

If you have other queries that weren't answered here, try searching for them on our FAQ page.