Delivery FAQs

How much is shipping within Singapore?

Shipping rates for orders below S$100 are about S$4 to $10, depending on the items ordered. Exact rates will be presented at the check-out page once you've entered your address. Spend over $100 to enjoy a flat-rate shipping of $5.99, and enjoy free shipping for orders over $150.

For deliveries to Sentosa, Tuas, or Changi Airport, you will need to add on Express Delivery to your order. This will apply for all orders, regardless of order amount.

I need an item urgently. What can I do?

We have Express Delivery Services available at an additional charge. These include:

Do note that all express delivery services are subject to the availability of your items. You can select our Express Delivery options simply by searching 'Express Delivery' in the search bar and adding the relevant option to your cart. Once we have received your order, we will arrange to send your items out using our Express Delivery Service.

Alternatively, you can make your purchase directly from our showroom or opt for store pick-up.

What is a working day?

This refers to a business day between Monday to Friday. Weekends and public holidays are not included.

Is there anywhere in Singapore that you don't deliver to?

Due to certain limitations by certain organisations, we do not deliver to restricted zones such as army bases, shipyards, and offshore islands. Get in touch with us should you have any questions or concerns.

Do you ship internationally and how much will it cost?

We are a Singapore-based company that offers international shipping. To check the cost of shipping to your location, simply enter your address at the check-out page and you will be provided with shipping options instantly.

Kindly note that customs or remote delivery locations can cause delays. Duties, taxes and fees are the responsibility of the recipient at the time of delivery.

Which shipping option should I choose?

You will be presented shipping options based on quickest delivery time and most value-for-money. Please note that some shipping options (e.g. DHL E-Commerce Packet Plus, TNT for remote areas, etc.) may provide limited tracking for your parcel as they rely on postal services for last mile deliveries. If you have any questions regarding which shipping option to choose, please chat with us or call us and we will try our best to assist you.

How long will it take for my parcel to arrive?

After you enter your address at the check-out page, you will be provided with shipping options with different delivery times. We typically fulfil your order within 1 working day of it being placed, so do take that into consideration when estimating the arrival date.

How do I track my order?

If you've chosen a shipping option on the check-out page, you will receive a tracking ID via email once your order has been fulfilled (typically within 1 working day of your order being placed). If you qualify for flat-rate shipping, you will not receive a tracking ID but will receive your items within the specified delivery period.

How do I change my shipping address/contact details after my order has been placed?

Please drop us an email at contact@thegoldenconcepts.com, chat with us or call +65-8657-1657 as soon as you can to inform us of the changes you would like to make. As we work with third-party fulfilment services, an additional fee may be incurred to change the shipping address if the order is already on its way.

 

For other enquiries, do check out our FAQ page.