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Should you wish to return our items, we can arrange for a one-way collection from your location by courier. Do bear in mind that returns are subject to our refund & exchange policy.
We will only accept refunds/exchanges provided they meet the following guidelines:
For refunds: Purchases made within 3 days
For exchanges: Purchases made within 7 days
Proof of purchase: Original invoice/receipt
Items must be in original packaging and unused, in brand new condition
We do not accept refunds/exchanges for hygienic or disposable products (e.g. incontinence products, creams, gels, etc.)
For enquiries, feel free to contact us at +65-8657-1657 or email us at contact@thegoldenconcepts.com.
